"People don't care how much you know until they know how much you care."
I met a friend/colleague for coffee in Orlando last week to talk shop as the team he works for was playing the Magic that evening. When talking about success and building relationships with players and coaches (and patients in traditional physical therapy outpatient settings for that matter!), he mentioned "They [players] need to know they can trust you, and they only trust you when they know you have their best interest in mind."
I'm paraphrasing a bit, but the basis behind the topic of this particular conversation boiled down to you can have the best technical knowledge in the world, but if you can't communicate and show other human beings that you genuinely care about them, all that technical knowledge and skill goes out the window.
Take home point: care.
Rather than giving a specific example, I answered the question with, "the realization that great leaders inspire greatness in others."
Leadership (or life in general!) isn't just about how much success you have or what you accomplish in life; rather, success in leadership should be measured by what you inspire other people to do.
Applicable to this topic, I'm reminded of a book I recently read, "The Go-Giver" by Bob Burg and John David Mann (I highly recommend it btw).
In the book, the authors share 5 Laws of Stratospheric Success:
- Law of Value - your true worth is determined by how much more you give in value than you take in payment.
- Law of Compensation - your income is determined by how many people you serve and how well you serve them.
- Law of Influence - your influence is determined by how abundantly you place other people's interests first.
- Law of Authenticity - the most valuable gift you have to offer is yourself.
- Law of Receptivity - the key to effective giving is to stay open to receiving.
Take-home point: we too often make life about US. When we focus on what we can bring to others, happiness and success (however you want to define it!) are inevitable.
Care and inspire others.
"Leadership is not about titles, positions or flowcharts. It is about one life influencing another." -John Maxwell